Kilpin Safari respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how cookies and similar technologies are used, and the choices and rights available to you.

This policy applies to https://kilpinsafari.com/ and any related services or forms operated through the website.

1. Who We Are

The Kilpin Safari website is operated by Kilpin Safari, based in South Africa.

For privacy-related questions, requests or concerns, you can contact us at:

Email: privacy@kilpinsafari.com

2. Information We Collect

Depending on how you use the website, we may collect or process the following information:

Information you provide directly

If you contact us through the website, we may collect:

• Your name

• Your email address

• Information contained in your message

• Technical information automatically provided by your browser, which may include your IP address and an approximate location derived from that IP address

We use this information to respond to your enquiry and communicate with you about the matter you have contacted us about.

Please do not include sensitive personal information in a website enquiry unless it is necessary for your enquiry.

Newsletter subscriptions

If you choose to subscribe to the Kilpin Safari newsletter, we collect:

• Your name

• Your email address

This information is used to send you the newsletter and other communications for which you have subscribed.

Newsletter subscriptions are managed using MailPoet. MailPoet may process subscriber information on our behalf in order to provide the newsletter service. MailPoet states that it provides GDPR-compliant processing and offers a Data Processing Agreement for its services.

You can unsubscribe from the newsletter at any time using the unsubscribe mechanism provided in our emails.

Information collected automatically

When you visit the website, certain technical information may be collected automatically by the website, our hosting provider, security services, analytics services or other technologies we use.

This may include information such as:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website or source

• Approximate geographic location

• Technical information about your interaction with the website

Some of this information is used for security, website operation, analytics and improving the website.

3. Website Hosting and Security

The Kilpin Safari website is hosted on infrastructure provided by our web host.

Our hosting environment may process technical information such as IP addresses, browser information and server logs as part of operating, securing and maintaining the website.

Server and security information may be retained for a reasonable period where necessary for website administration, security, troubleshooting, fraud prevention or legal obligations.

4. Cookies and Similar Technologies

Kilpin Safari uses cookies and similar browser-based technologies for several purposes.

Some are necessary for the website to function, while others help us understand how the website is used or provide a more useful experience.

Necessary and functional cookies

Some cookies are necessary for functions such as:

• Remembering privacy or cookie-consent preferences

• Maintaining essential website functionality

• Supporting security and administration

• Supporting other functions requested by the visitor

These cookies generally do not identify you directly.

Article recommendation cookies

Kilpin Safari may use a browser cookie and/or local browser storage to remember which articles you have already viewed.

This allows the website to provide more relevant suggested articles and avoid repeatedly recommending articles you have already read.

This information is stored locally in your browser and is used for website functionality and content personalisation. It is not intended to identify you personally.

Clearing your browser cookies or local storage may remove this information.

Newsletter pop-up preferences

If the website displays a newsletter subscription prompt, a browser cookie may be used to remember whether you have dismissed the prompt.

This prevents the same prompt from being repeatedly displayed after you have dismissed it.

This preference is stored locally in your browser and is not used to identify you personally.

Analytics cookies

Where Google Analytics 4 is enabled, Google Analytics may use first-party cookies to distinguish users and sessions and to measure how visitors interact with the website.

For example, Google documents the use of cookies including _ga and _ga_<container-id> for these purposes.

Analytics information may include information about pages visited, interactions, device and browser information, approximate geographic information and how visitors arrived at the website.

Google states that Analytics customers must inform visitors about information stored and provide appropriate opportunities to grant or deny consent where required.

Analytics cookies can be controlled through the website's cookie-consent mechanism where available, as well as through browser settings and other Google controls.

Cookie consent

Where required, Kilpin Safari uses a cookie-consent mechanism to allow visitors to manage their preferences regarding non-essential cookies.

You can also delete or block cookies through your browser settings. Blocking certain cookies may affect some website functionality.

5. Google Analytics

Kilpin Safari may use Google Analytics 4 (GA4) to understand how visitors use the website.

Analytics may provide information such as:

• Approximate number of visitors

• Number of visits and sessions

• Pages viewed

• Popular content

• How visitors arrive at the website

• Approximate geographic location

• Device and browser information

• General interaction and engagement with the website

We use this information primarily to understand website traffic and improve the content and functionality of Kilpin Safari.

Google Analytics uses cookies and other identifiers to measure interactions with websites. Google states that customers must not send personally identifiable information to Google Analytics.

Kilpin Safari will not intentionally send information such as your name, email address or the contents of your contact-form messages to Google Analytics.

If Google Analytics is enabled, its processing of information is also subject to Google's own policies.

6. Google Search Console

Kilpin Safari may use Google Search Console, connected through our SEO tools such as RankMath and SureRank, to monitor and improve the website's performance in Google Search.

Search Console provides information such as:

• Search impressions

• Clicks from Google Search

• Search queries

• Search rankings/positions

• Pages appearing in search results

• Countries and devices associated with search performance

• Indexing and technical search-related information

Search Console is primarily a search-performance and SEO tool rather than a general website visitor analytics system. Google describes its Performance reports as providing information about how often users saw and clicked links to a site in Google Search, together with related search-performance data.

The use of Search Console does not by itself mean that Kilpin Safari uses Google Analytics tracking cookies.

7. Contact Forms

Our website may use Contact Form 7 to process enquiries submitted through our contact forms.

When you submit a form, the information you provide may include:

• Name

• Email address

• Your message and any other information you voluntarily provide

• Technical information automatically available from your browser or connection, such as your IP address and approximate location

This information is used to respond to your enquiry and for legitimate website administration and customer-service purposes.

We do not use information submitted through a contact form for marketing purposes unless you have separately opted in to receive marketing or newsletter communications.

Spam protection

We may use Google reCAPTCHA or another anti-spam service to protect our forms from spam, abuse and automated submissions.

If reCAPTCHA is used, Google may collect technical and usage information in accordance with its own privacy policies and terms.

8. Embedded Videos and Third-Party Content

Articles on Kilpin Safari may contain embedded videos or other content supplied by third-party services, including services such as:

• YouTube

• Vimeo

• Other video-hosting or streaming platforms

Embedded content may interact with your browser in a similar way to visiting the third-party service directly.

Depending on the service and its configuration, these providers may collect information about your device, browser and interaction with the embedded content, and may use cookies or similar technologies.

The third party's own privacy policy and terms will apply to its processing of information.

Where possible, we may use privacy-enhanced or similar settings offered by third-party services, but we cannot control how an external service processes information once you interact with its content.

9. Comments

Comments are currently disabled on Kilpin Safari.

If comments are enabled in the future, visitors may be asked to provide information such as their name, email address and comment when submitting a comment.

Technical information, including IP address and browser information, may also be processed for security and spam-prevention purposes.

Comments may be moderated before publication.

Visitors will not be permitted to create or publish articles or upload media to the website. Content publishing and media uploads are restricted to authorised Kilpin Safari administrators.

If comments are enabled, this Privacy Policy may be updated to provide additional information about the comment functionality and any third-party services used for spam detection or comment avatars.

10. How We Use Personal Information

We may use personal information for purposes including:

• Responding to enquiries

• Providing information requested by you

• Sending newsletters where you have subscribed

• Managing newsletter subscriptions and preferences

• Operating and maintaining the website

• Improving website content and functionality

• Understanding website traffic and usage

• Improving our search-engine visibility and content

• Preventing spam, abuse and security threats

• Troubleshooting technical problems

• Complying with applicable legal obligations

We do not sell your personal information.

11. Who We Share Information With

We may share or allow access to personal information with service providers where this is necessary to operate the website or provide a service.

Depending on which services are active on the website, these may include:

• Our hosting provider

• Google, in connection with Google Analytics, Google Search Console and potentially reCAPTCHA

• MailPoet, for newsletter subscription and delivery services

• YouTube, Vimeo or other video providers, when you interact with embedded content

• Other service providers used for website security, spam prevention or technical administration

These providers process information in accordance with their own privacy policies and applicable contractual or legal obligations.

We do not sell, rent or trade your personal information to third parties.

12. International Data Transfers

Because Kilpin Safari has an international audience and uses services provided by international companies, some personal information or technical information may be processed or stored outside South Africa.

For example, third-party providers such as Google, MailPoet and video-hosting providers may process information in countries outside South Africa.

Where applicable, we take reasonable steps to use service providers that provide appropriate privacy and data-protection safeguards.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

In general:

• Contact-form enquiries may be retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.

• Newsletter subscriber information is retained while you remain subscribed, or until it is otherwise no longer required.

• Analytics information is retained according to the applicable Google Analytics settings and retention controls.

• Technical and security logs may be retained for a reasonable period for security, administration and troubleshooting.

• Browser cookie/local-storage information remains in your browser according to the relevant cookie or storage settings and can generally be removed by clearing your browser data.

14. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Ask what personal information we hold about you

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where we are legally permitted to do so

• Object to certain processing of your personal information

• Withdraw consent where processing is based on consent

• Unsubscribe from marketing or newsletter communications

• Raise a complaint about the way we handle your personal information

Under South Africa's Protection of Personal Information Act (POPIA), data subjects have rights concerning access to and correction or deletion of personal information, subject to the requirements and limitations of the legislation.

To exercise a privacy right or ask a question about your personal information, please contact:

privacy@kilpinsafari.com

We may need to verify your identity before responding to certain requests.

15. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

16. Children's Privacy

The Kilpin Safari website is not specifically directed at children.

We do not knowingly collect personal information from children for the purpose of creating user accounts or profiles.

If you believe that a child has provided personal information to us unnecessarily, please contact us at privacy@kilpinsafari.com.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services we use, applicable laws or our privacy practices.

The latest version will always be published on this page, together with the date it was last updated.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way Kilpin Safari handles personal information, please contact:

Email: privacy@kilpinsafari.com

We will endeavour to respond to privacy-related enquiries within a reasonable period and in accordance with applicable law.